Refunds
If you are not satisfied with a reading, ask within 24 hours of buying it and we will refund 100% of what you paid for it.
How to ask
- Open your readings from your private link and press "Request a refund" at the bottom of the page. It shows what can be refunded and sends us the request in one step.
- Or email us from the address you used at checkout, or include your reading link.
- You do not need to give a reason. What counts is when you ask, not when we reply.
- We refund to the original payment method, normally within two business days. Your bank may take a few more days to show it.
- Access to whatever was refunded is removed. Your free chart stays.
What can be refunded
- Readings (Birth Chart, Compatibility, Year Ahead, the Complete Set): in full, within 24 hours of buying.
- Question packs: unused questions, within 24 hours of buying, in proportion to the price. A question that has been answered cannot be refunded.
- Expert Astrologer Review: in full at any time before your answers are delivered, including when we have not delivered within 24 hours of receiving your questions. Once the answers are delivered, the review cannot be refunded, because it was written for you personally.
One refund per customer
The refund is there so you can try a reading without risk. It is offered once per customer: if you have been refunded before, we may decline a further request.
No subscriptions
Every purchase is a single charge. There is nothing to cancel and nothing that renews. If you ever see a charge from us that you do not recognise, email us and we will investigate the same day.